Buying the Advanced Data Privacy and Protection add-on

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  • Rudolph Beaton
    Zendesk Luminary

    This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.

    Seems like a money-grab.

  • Karl Maamets

    This really feels like something that should be a part of the Suite Enterprise package at the very least. An overpriced add-on seems a bit disingenuous from Zendesk when they are pushing the Suite model to "avoid legacy systems having tons of add-ons"

  • Sylvia Moon

    I've used and managed Zendesk instances since 2014. Access to this kind of logging has been a huge gap in Zendesk from the beginning. I'm astonished that an Enterprise class product would put this feature behind a paywall. This is a must have for any security conscious Enterprise. Really disappointing that Zendesk would throw clients trying to mitigate a security incident under the bus like this.

  • Rudolph Beaton
    Zendesk Luminary

    Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and then requiring MAUs to be purchased. It's disappointing to see and damages their brand.

  • Josef Prandstetter
    Zendesk Luminary

    I can really understand the value of this functionality, but I agree with the other Zendesk customers that such a feature should at least be included in a "Suite Enterprise" package as standard, because otherwise the package is not correctly named "Suite Enterprise".

    If this remains an add-on - at least for our instance - scaling per agent/month is a showstopper, because we have over 150 agents, but the added value of this functionality is disproportionate to the list price.
    We will probably have to look around the Zendesk Marketplace, although we would actually like to obtain this functionality directly from the software manufacturer so that we don't have to conclude contracts with other vendors.

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Joseph and all, 
    We recommend posting comments like this on our Community feedback site. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. 

  • Oliver Tietze

    Why doesn’t the topic of high interest gets flagged for product managers right here..?

    I totally second the mentioned arguments. In addition, easy-going apps to mass delete tickets were removed from the marketplace most likely to make sure customers have to pay for the overpriced Zendesk plans.

    Enforcing storage limits without providing the right management tools for free is a disaster. We will work harder to get rid of Zendesk than to comply with those badly manageable features. Sorry.


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