El complemento Privacidad y protección de datos avanzada de Zendesk (ADPP) consiste en un conjunto de funciones que amplía la seguridad que viene integrada con Zendesk Suite. En los planes Suite Enterprise está disponible como un complemento.
- Registros de acceso. El registro de acceso proporciona un registro de 90 días de los datos a los que tuvieron acceso los integrantes del equipo en su cuenta.
- Políticas de retención de datos avanzadas para tickets y usuarios finales. Las políticas de retención personalizadas son útiles para establecer qué datos se borran y cuáles se conservan.
- Sugerencias de supresión. Resalta automáticamente determinada información de identificación personal (PII) dentro de un ticket. Así se puede hacer clic en la PII resaltada y suprimirla rápidamente.
- Encriptación avanzada. Mejora la seguridad de los datos al permitir que su compañía encripte los datos de servicio usando su propio servicio de administración de claves (KMS).
Para comprar el complemento Privacidad y protección de datos avanzada
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En el Centro de administración, haga clic en
Cuenta en la barra lateral y luego seleccione Facturación > Suscripción.Aparece un resumen del plan actual.
- Haga clic en Administrar.
Si no ve un botón Administrar en la página de suscripción, quiere decir que no tiene los permisos necesarios para hacer cambios. Si hay más productos que puede comprar, verá un botón Nuevo junto a la pestaña Más productos.
- Haga clic en Más productos.
Aparece una lista de los productos que puede agregar a su cuenta, incluido el complemento Privacidad y protección de datos avanzada. Este complemento se muestra solamente si su cuenta admite la Privacidad y protección de datos avanzada.
- Para comprar el complemento Privacidad y protección de datos avanzada, haga clic en Agregar a suscripción.
- Haga clic en Actualizar suscripción para completar la compra.
Una vez que se complete la compra, verá el complemento en la lista de la página Suscripción de su cuenta.
8 comentarios
Tom J
+1 I cant believe that this isn't included in Suite Enterprise.
3
Olli
Why doesn’t the topic of high interest gets flagged for product managers right here..?
I totally second the mentioned arguments. In addition, easy-going apps to mass delete tickets were removed from the marketplace most likely to make sure customers have to pay for the overpriced Zendesk plans.
Enforcing storage limits without providing the right management tools for free is a disaster. We will work harder to get rid of Zendesk than to comply with those badly manageable features. Sorry.
5
Lisa Kelly
Hi Joseph and all,
We recommend posting comments like this on our Community feedback site. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
-11
Josef Prandstetter
I can really understand the value of this functionality, but I agree with the other Zendesk customers that such a feature should at least be included in a "Suite Enterprise" package as standard, because otherwise the package is not correctly named "Suite Enterprise".
If this remains an add-on - at least for our instance - scaling per agent/month is a showstopper, because we have over 150 agents, but the added value of this functionality is disproportionate to the list price.
We will probably have to look around the Zendesk Marketplace, although we would actually like to obtain this functionality directly from the software manufacturer so that we don't have to conclude contracts with other vendors.
13
Rudolph
Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and then requiring MAUs to be purchased. It's disappointing to see and damages their brand.
10
Sylvia Moon
I've used and managed Zendesk instances since 2014. Access to this kind of logging has been a huge gap in Zendesk from the beginning. I'm astonished that an Enterprise class product would put this feature behind a paywall. This is a must have for any security conscious Enterprise. Really disappointing that Zendesk would throw clients trying to mitigate a security incident under the bus like this.
17
Karl Maamets
This really feels like something that should be a part of the Suite Enterprise package at the very least. An overpriced add-on seems a bit disingenuous from Zendesk when they are pushing the Suite model to "avoid legacy systems having tons of add-ons"
20
Rudolph
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.
Seems like a money-grab.
31
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