Tracking your communication channels in Sell

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3 Comments

  • Rodger Bradford

    Hello, I am seeing that communication through Support does not factor in DAYS SINCE LAST COMMUNICATION (DSLC).  Is this an expected behavior?  Ideally, we would like to see the DSLC start over when our CS team replies to a customer ticket in Support. 

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  • Alice

    Hi Rodger! Currently, your assumption is correct that communication through Support does not factor into Sell's communication fields. I would highly recommend that you go over to our Feedback page, to submit this!

     

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  • Rodger Bradford

    Thanks Alice.  I have submitted it to the Feedback page.  

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