How can I locate an agent ID in Zendesk Support?
A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an administrator. To locate an agent's unique ID, access their user profile by following these steps:
- From the Support dashboard, go to Admin > Manage > People. Or use this button to select your subdomain and be redirected to the people management page in your account:
Note: You can enter your subdomain above only if you are viewing this article in our Help Center. If you're viewing this article in the Web Widget, click the arrow icon () in the upper-right hand corner of the Web Widget to open this article in a new browser tab.
- Enter the agent's name or email address in the search bar.
- Open the agent's profile and get the agent ID from the URL in your browser's address bar. For example:
Follow the same steps to get the unique ID for end users and organizations.
You can also use our API to get a list of your users and their unique IDs. For more information, see List Users API end-point.