I made a change to my subscription and now I see a Pending subscription status. Why did my change not go into effect immediately?
Generally subscription changes will happen right away and you will have access to the new plans, features, or agents you added.
The one time this is not the case is when you make a subscription change that decreases the number of agent seats on your account, downgrades your subscription, or changes the billing cycle (monthly or annually). These specific scenarios will trigger a pending subscription.
A pending subscription means that you won’t see the changes to your account until your next billing cycle. If it is important that you see the changes go into effect sooner, contact your Account Representative for help: How do I contact my Zendesk Account Representative?