Why did my subscription change not go into effect immediately?

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4 Comments

  • Markus Fieber

    This is completely irritating and frustrating. You submit a ticket because the standard process is out of the question and the answer is the help page for the standard process and finally "contact customer service".

    Then you don't need a customer service department that ultimately writes nothing else but "contact customer service".

    2
  • Elissa
    Zendesk Community Team

    Hello Markus Fieber

    I'm sorry for any frustration! I was able to find the ticket you submitted looking for help making an immediate change to your subscription. Everything looks good and it has been routed to the correct team, so you should be hearing back from an agent soon who will help you get that change implemented and everything sorted out!

    I hope in the meantime that this article helped you understand a bit of context around which subscription changes aren't possible to make immediately by your self and which situations we can jump in and help expedite on the back end.

    Please let me know if anything doesn't make sense, and look out for an email from one of our agents soon! 

    0
  • Eyoel Asfaw

    I'm really disappointed with how difficult you make it to change the subscriptions. I have a new customer support agent that I need to onboard (and I'm trying tp pay more money for your service) - and the billing software is telling me the new subscription won't take into effect until 6months from now. When I contact sales they tell me to contact customer support blogs since I'm a "self-service customer"and your blog says to go and contact sales or support again ... 

    For a customer support software you really make people go in loops to get the help they need.

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Eyoel, I see your account manager has reached out in your ticket – our apologies that this has been a frustrating process so far, and I hope things go smoothly from here on out!

    0

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