I use Zendesk on my mobile device and will be replacing the device - what should I consider?
When getting a new mobile device, consider the following:
- The Zendesk Support, Zendesk Chat, and Zendesk Sell mobile apps are available on the Google Play Store and the Apple App Store.
- If you use two-factor authentication, either temporarily disable this setting during the device switch or update the setting immediately.
- If your account utilizes IP restrictions, consult with a Zendesk administrator on your team to ensure that the device switch does not interfere with your ability to log in.
- If you are also switching phone numbers, update agent forwarding settings if applicable to your account.
See these resources if you have problems logging in after re-installing the Zendesk mobile apps: