How do I use the Twilio network test to troubleshoot Talk agent calls?

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3 Comments

  • Florian W.

    Does the description for G - Jitter really mean the result should not be more than 20ms?

    My result on Twilio Network Test is way far away:

    Also the result in the articles screenshot is way more than 20ms.

    What needs to be done to reduce the Jitter value?

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  • Jean-Francois Weston
    Zendesk Customer Advocate

    Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards

    Jeff | Zendesk Advocate | EMEA
    support@zendesk.com

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  • David Raboy
    Zendesk Team Member

    Hey all.  Just want to clarify, the screenshot above  is not meant to be used as a benchmark.  It's just an illustration of what the test looks like and what to be aware of during the test.    As Jeff mentions above getting better results on your network connection has a wide variety of factors.  The best place to start is with our Talk troubleshooting guide below which has many suggestions like changing to a hard wired connection like Jeff mentioned. 

    https://support.zendesk.com/hc/en-us/articles/203661086-How-can-I-troubleshoot-Talk-issues- 

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