Can I send an SMS through the API?

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1 Comments

  • Jonathan Simone

    The workaround you provided isn't very smooth - especially with the Agent Workspace. It opens the agent to forgetting to toggle whether not they are in chat or not, especially when the whole idea of the Agent Workspace is to be able to select what channel you are in from one easy location.

    I have attempted to create a ticket via API and label the channel as "SMS" but even this appears to be intentionally not supported. The API even created the ticket and it shows as received as SMS. 

    Is there a rationale for disabling this or is this something you plan on implementing in the future?

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