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Communicating with Sell



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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Hi, wondering where I can find the following reporting or data:

  • How fast an email or text is responded to by an agent when a contact reaches out to the agent
  • Where can I find this efficiency activity by agent and by week or by month? 
  • How many contacts are actively engaged with my agents via email and text, by day, week, or month?

Thanks!

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Dane

Zendesk Engineering

Hi Maeghan,
 
As it turns out, these are not supported yet in Metrics and attributes for Zendesk Sell.
 
 

 

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