Communicating with Sell

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  • Maeghan Flynn

    Hi, wondering where I can find the following reporting or data:

    • How fast an email or text is responded to by an agent when a contact reaches out to the agent
    • Where can I find this efficiency activity by agent and by week or by month? 
    • How many contacts are actively engaged with my agents via email and text, by day, week, or month?


  • Dane
    Zendesk Engineering
    Hi Maeghan,
    As it turns out, these are not supported yet in Metrics and attributes for Zendesk Sell.



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