Recent searches


No recent searches

Customizing Explore dashboards



image avatar

Rob Stack

Zendesk Documentation Team

Edited Nov 04, 2024


1

19

19 comments

image avatar

Rob Stack

Zendesk Documentation Team

Hi Mukesh, thanks for the question! There isn't currently a way to add multiple queries to a dashboard widget. It's a great suggestion though and I'd encourage you to post this on our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 Thanks!

0


Is there anyway to remove the side gray bars from the dashboard so that it is the full width of the screen? I know it's 'pretty' to have the side bars to make it neat and clean, but it's not a very good use of the space.

0


image avatar

Cheeny Aban

Zendesk Customer Care

Hi Trina,

Are you pertaining to the side scroll bars? if yes, to get the scroll bar to disappear, go back into edit mode and either expand the height of the text box slightly to account for this extra bit of buffer space, or shrink the size of the text to fit better in the existing box. More information can be found on How do I get rid of the scroll bar on the text on my Explore dashboard?

All the best

 

0


Thank you Cheeny for your suggestion, but what I'm referring to is all the extra space on each side of the dashboard. Why can't the dashboard display in the full width of the page vs. just the center part - eliminating these large gray blocks on either side of the dashboard. You have to cram the data into the allotted space (like you said, reducing the text size and other tricks), which for some gets harder to read the reports.

0


image avatar

Cheeny Aban

Zendesk Customer Care

Hi Trina,

Unfortunately, there is no native way to remove or customize those spaces in Explore. We appreciate your thoughts regarding it and I will be marking this comment as product feedback to make sure that it will be flagged.

We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

 

0


Trina not sure if it's the thing you need, but have you tried to change dashboard width? default is 1180 and you have a huge white space on the left and right. changing it to around 4000 filled my whole 27' screen. Just keep in mind that it might not look the same on different screen ratios

0


Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the  dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)

0


Hi Team,

i have a team based dashboard and we have a new agent for this team and question is, how can i add this agent to this special dashboard? 

thanks in advance

0


image avatar

Brett Bowser

Zendesk Community Manager

Hey Emre,

Are you using one of the pre-built dashboard or is this a custom dashboard you've built? 

If it's a pre-built dashboard then the agent should show up automatically after the data syncs.

If this is a custom dashboard then I would recommend checking our attributes to see if you have a filter you need to apply to add the new agent.

If that doesn't help, can you share a screenshot of the dashboard metrics/attributes you're using?
 
Thanks!

0


Hi Brett,

This is a custom dashboard, and this is the filters.  i am adding from assignee name but it didnt work. Could you share a video from me about how can i do that?

 

0


image avatar

Brett Bowser

Zendesk Community Manager

Hey Emre,

I'm going to bring this into a ticket so our Customer Care team can look into this with you. 
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

0


Rather than having to choose from a drop down filter, is there a way to set up a dashboard to pull certain assignees automatically, ie my team? 

0


image avatar

Gabriel Manlapig

Zendesk Customer Care

Hi Gene,
 
This would be via Bookmarks, when you add a bookmark interactive widget, it freezes the current state of filters. Viewers can switch to different bookmarks to see different filter states.
 
For reference, please see this article here: Using bookmarks to save filtered dashboard states that talks over adding Bookmarks and just how you can set them up. I hope this helps. Thank you!
 

0


Is there a way of configuring a dashboard widget to display impending SLA breaches?  I'd love to add this for my agents/groups to allow them to focus on that element of support.

0


image avatar

Gabriel

Zendesk Customer Care

Hello Stephen,

I hope all is well! While reporting this may be difficult due to the sync time in Explore datasets, I would like to suggest you this workflow in which you may automatically alert your team about tickets nearing an SLA breach

I hope this helps!

0


After clicking on "automatically reorganize widgets" - i am not happy with the re-organization and I want to revert. How can I do that?

0


image avatar

Christine Diego

Zendesk Customer Care

Hi Efrat,
 
There is undo button on the dashboard tab that you can use however this will only work if you did not refresh the page. I understand that this is not ideal fit given the situation and I would high suggest posting this as feature request in our feedback forum

0


I have 2 related questions. I am creating my first dashboard using the new dashboard builder and would like to customize the text on the widgets I have. Using the screenshot below as a reference, how can I:

1. Bold, center and enlarge the widget title of “Ticket Count”?

2. Make the actual number larger?

1


How do you rename a shared link/URL?

Previously you could change the URL of a dashboard, to remove the random string of text to become x.zendesk.com/explore/dashboard/{yourtexthere}, but now I can't find that option. Having a link of x.zendesk.com/explore/studio#/dashboards/{averyveryveryveryverylongstringoftextthatisactuallythislength} is ridiculous.

0


Please sign in to leave a comment.