Customizing dashboards

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10 Comments

  • Rob Stack
    Zendesk Documentation Team

    Hi Mukesh, thanks for the question! There isn't currently a way to add multiple queries to a dashboard widget. It's a great suggestion though and I'd encourage you to post this on our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 Thanks!

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  • Trina Moon

    Is there anyway to remove the side gray bars from the dashboard so that it is the full width of the screen? I know it's 'pretty' to have the side bars to make it neat and clean, but it's not a very good use of the space.

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Trina,

    Are you pertaining to the side scroll bars? if yes, to get the scroll bar to disappear, go back into edit mode and either expand the height of the text box slightly to account for this extra bit of buffer space, or shrink the size of the text to fit better in the existing box. More information can be found on How do I get rid of the scroll bar on the text on my Explore dashboard?

    All the best

     

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  • Trina Moon

    Thank you Cheeny for your suggestion, but what I'm referring to is all the extra space on each side of the dashboard. Why can't the dashboard display in the full width of the page vs. just the center part - eliminating these large gray blocks on either side of the dashboard. You have to cram the data into the allotted space (like you said, reducing the text size and other tricks), which for some gets harder to read the reports.

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Trina,

    Unfortunately, there is no native way to remove or customize those spaces in Explore. We appreciate your thoughts regarding it and I will be marking this comment as product feedback to make sure that it will be flagged.

    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

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  • Paweł Felczerek

    Trina Moon not sure if it's the thing you need, but have you tried to change dashboard width? default is 1180 and you have a huge white space on the left and right. changing it to around 4000 filled my whole 27' screen. Just keep in mind that it might not look the same on different screen ratios

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  • Trina Moon

    Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the  dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)

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  • Emre Aktaş

    Hi Team,

    i have a team based dashboard and we have a new agent for this team and question is, how can i add this agent to this special dashboard? 

    thanks in advance

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  • Brett Bowser
    Zendesk Community Manager
    Hey Emre,

    Are you using one of the pre-built dashboard or is this a custom dashboard you've built? 

    If it's a pre-built dashboard then the agent should show up automatically after the data syncs.

    If this is a custom dashboard then I would recommend checking our attributes to see if you have a filter you need to apply to add the new agent.

    If that doesn't help, can you share a screenshot of the dashboard metrics/attributes you're using?
     
    Thanks!
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  • Emre Aktaş

    Hi Brett,

    This is a custom dashboard, and this is the filters.  i am adding from assignee name but it didnt work. Could you share a video from me about how can i do that?

     

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