Question
How do I initiate a live chat with someone on my website? Can I start a chat with a welcome message as soon as a user visits my website?
Answer
You are able to proactively send a chat to your customers after a specified amount of time. Initiate a proactive chat with customers visiting your website. Add a time condition to specify when the trigger will fire and your customers will receive a welcome message.
The example in this article fires a proactive trigger that sends a welcome message to customers after 30 seconds.
To create this trigger
- Add a new trigger.
- If the trigger should fire only once per individual, select the Each visitor will receive this message only once checkbox.
- In the Customize trigger section, select:
- Channel | Chat
- Run trigger | When a visitor has loaded the chat widget
- Check conditions | Check all of the following conditions:
- Still on site | 30
- Visitor previous visits | Equals | 0
- Visitor requesting chat | Is false
- Visitor served | Is false
- Select the actions under Perform the following actions.
- Send message to visitor | Name of agent | Message
- Send message to visitor | Name of agent | Message
- Select Create triggers.
See below an animation that exemplifies how the proactive trigger looks to your customers.
Alternatively, reach out to your customers using the Visitors tab of your live chat account. For more information, see this article: Browsing your site's visitors.