Question

I use Zendesk on my mobile device and will be replacing the device - what should I consider?

Answer

When getting a new mobile device, consider the following:

  • The Zendesk Support, Zendesk Chat, and Zendesk Sell mobile apps are available on the Google Play Store and the Apple App Store.
  • If you use two-factor authentication, either temporarily disable this setting during the device switch or update the setting immediately.
  • If your account utilizes IP restrictions, consult with a Zendesk administrator on your team to ensure that the device switch does not interfere with your ability to log in.
  • If you are also switching phone numbers, update agent forwarding settings if applicable to your account.

See these resources if you have problems logging in after re-installing the Zendesk mobile apps:

  • I can't sign in to the Zendesk Support mobile app
  • Why can't I sign into the Zendesk Chat mobile app?
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