Is Zendesk HIPAA compliant?

Question

Can healthcare companies that manage patient information use Zendesk? Is Zendesk compliant with the Health Insurance Portability and Accountability Act (HIPAA)?

Answer

Zendesk provides a security feature that includes the ability to configure for HIPAA compliance. For more information, see the article: Advanced Compliance.

Adhering to HIPAA compliance while using Zendesk largely depends on how you use the software. Because Zendesk is highly customizable to your business, we strongly recommend that you contact your Zendesk account representative to discuss your particular use case if you need to be HIPAA compliant.