How do I re-position the Web Widget, Web Widget (Classic) or Chat widget on my website?

Question

How do I move the location of the Web Widget, Web Widget (Classic), or Chat widget on my website?

Answer

Tip: To identify the widget type for the account, see

• Which widget do I have with my Zendesk account and website?
• Comparing the Zendesk Web Widgets

See each section below for instructions for each widget type.

I have the Web Widget (Classic)

Follow the instructions in Configuring components in Web Widget (Classic) and find the Position component. Select a preference in the dropdown to position the Web Widget on the left or right of the page.

To add specific customization to the widget location, see Advanced customization of the Web Widget (Classic).

I have the Web Widget

Follow the instructions in Configuring the appearance of the Web Widget and update the Position in browser window setting.

I have the legacy Chat Widget

Follow the instructions in (Legacy Chat) Customizing the appearance of your widget and find the Widget position setting.

Note: If those settings don't appear in the Chat product, an admin manages the settings in the Web Widget (Classic) settings in the Support product.