How do I move where the Web Widget (Classic) or Chat widget appears on my website?
Tip: To identify which type of widget your account has, see this article: Which widget do I have with my Zendesk account and website?
If you have the Web Widget (Classic)
Follow the instructions in this article and look for the Position component. Select your preference in the dropdown to position the Web Widget on the left or right of the page.
If you would like to customize the location more specifically, see this article: Advanced customization of the Web Widget (Classic).
If you have the legacy Chat Widget (Chat-only account or Legacy Chat)
Follow the instructions in this article and look for the Widget position setting.
Note: if you do not see these settings in the Chat product, this means your settings are managed in the Web Widget (Classic) settings in the Support product as described above.
Thanks is it possible to tell me how to change the position of the chat icon from left to right?
For our site - Inkifi.com
I have realised the icon on the left blocks a key part of our functionality.
I tried going to agent/admin/chat but couldn't see any settings there.
I was able to check your website and it looks like you have already adjusted the position of the web widget.
But if you need to configure your widget, you can click the Admin icon in the sidebar and then navigate to Channels > Widget. From the Customization tab, configure your Web Widget components. When you're done configuring components, click Save.
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