How do I add a hyperlink to a trigger?

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  • Riko

    Has this been fixed? We are waiting years for this already! Common!!!

  • Bart


    <a href="link URL">text</a>

    Doesn't work in any automation's anymore. 

    Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning - and they are not coming through hyperlinked anymore. 

    Just on this note - I have tested as above with the parenthesis added. -- And this has always worked - and without the parenthesis where neither work.

    Help would be much appreciated on why this is. Thanks!

  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Bart,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, I would advise checking first if you have Rich content formatting selected. From the Support page, go to Admin and under Settings, select Tickets.

    Again, I just wanted to inform you as well that like what this article mentioned, we do not support or guarantee the code will work 100% of the time.

    Thank you and have a wonderful day ahead!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

  • yanko.chakarov


    I recently tried to implement a hyperlink with the HTML option inside of a trigger's text body, but it appears that it is still not working.

    Can you, please, consider adding this option or guide us how can we send SMS with a hyperlink in it to an end-user?


    Thank you.

  • Dane
    Zendesk Engineering
    Hi Yanko,
    I have tried it directly on my end and it's properly working. 
    Please visit our <a href="">Help Center.</a>

    You'll need to check your code format to make sure that it's setup correctly. Like what the article mentioned, Zendesk does not support or guarantee the code will work every time.
  • Nate Goebel

    I don't see any HTML option in the comment editor for triggers. I'm trying to edit the auto-response just like in the comment just above mine. We have rich content enabled for emails; do I need to enable it somewhere else?

  • Bethany
    Hi Nate, 
    To add hyperlinks to notifications sent using triggers or automations, you must use HTML. To add a hyperlink, you would use the following HTML:
    <a href="link URL">text</a>
    For more information on using HTML for formatting, see the article: Where can I use Markdown and HTML in Zendesk Support?
    Thank you!

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