Why were tickets randomly reassigned back to the group?

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  • Josef A

    Hi, This is great. I do have a question thoguh. I have 2 agents who are in quite varied roles and they will frequently move in and out of groups. Is there a way we can keep them in all groups but only allow phone calls to come through to them from one of the groups they are part off? Eg if an agent is part of "sales", "internal support" and "contact centre" can I keep them in all of these groups but only have calls from "internal support" routed to them? 


    Cheers, Josef

  • Dave Dyson
    Hi Josef,
    I think the only way to do that would be to maintain special groups for the routing of calls. If you like, please post to our Feedback - Voice (Talk) topic, using our Product Feedback Post Template to format your input. Thanks! 

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