Today we’re pleased to announce the General Availability release of external_id identifier type for Sunshine Profiles and Events.
An external_id is used in Zendesk as an additional identifier such as an employee number, customer reference number, or a user ID from another system.
With this launch, the external_id can be used to associate a profile or event with a Zendesk user.
Using external_id in profiles and events is as easy as using any other identifier type - it may be declared it as the identifier type in the identifiers array and included in the payload.
See our API documentation for examples.
For examples how to leverage external_id to create and update Zendesk users via profiles read our guide.