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  1. Zendesk help
  2. Zendesk updates
  3. Developer updates
  1. Zendesk help
  2. Zendesk updates
  3. Developer updates

Developer updates

Announcements and breaking changes

  • Announcing Ticket Metrics API change
  • Announcing the removal of end user API endpoints in Support
  • Introducing Pagination Changes - Zendesk API
  • Announcing the Agent Availability API EAP
  • [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
  • ZIS connections now support more authentication methods
  • Apps Support API: Custom Ticket Statuses
  • [BREAKING] Changes to Talk Agent Availabilities API Endpoint for Omnichannel Routing customers
  • Announcing all Support apps to be responsive by default
  • [BREAKING] Announcing the deprecation and replacement of Status API endpoints
  • Introducing new custom role types for administrators
  • [BREAKING]: ZAF Changes impacting ZCLI
  • Apps Support API: Chat & Messaging Extensibility in Agent Workspace
  • New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness
  • Ticket Comments API: Announcing new Ticket Redaction endpoints
  • Support API: Announcing the Export Search Results endpoint
  • Apps Support API: Announcing General Availability of Channel Awareness
  • Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST
  • Announcing the general availability of the Custom Objects Search API
  • Sunshine Conversations: Announcing Multi-Party Conversations (early access)
  • Introducing role-based permissions for Sunshine custom objects
  • Custom Objects API: Announcing permission settings for agents with custom roles
  • Apple UIWebView deprecation: Impact on Zendesk Unity3D plugin users
  • Announcing a rate limit for the /api/v2/organizations endpoint
  • Announcing General Availability of external_id identifier type in Sunshine Profiles and Events
  • Introducing ZCLI: The Zendesk Command Line Interface - Beta
  • Announcing support for creating webhooks at app installation
  • Paid apps using 100% off coupons no longer require a credit card
  • Announcing Closed Preview Apps
  • [BREAKING]: Changes to ZAF ticketFields Assignee
  • Announcing Ticket Metrics API change
  • Announcing the removal of end user API endpoints in Support
  • Introducing Pagination Changes - Zendesk API
  • Announcing the Agent Availability API EAP
  • [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
  • ZIS connections now support more authentication methods
  • Apps Support API: Custom Ticket Statuses
  • [BREAKING] Changes to Talk Agent Availabilities API Endpoint for Omnichannel Routing customers
  • Announcing all Support apps to be responsive by default
  • [BREAKING] Announcing the deprecation and replacement of Status API endpoints
  • Introducing new custom role types for administrators
  • [BREAKING]: ZAF Changes impacting ZCLI
  • Apps Support API: Chat & Messaging Extensibility in Agent Workspace
  • New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness
  • Ticket Comments API: Announcing new Ticket Redaction endpoints
  • Support API: Announcing the Export Search Results endpoint
  • Apps Support API: Announcing General Availability of Channel Awareness
  • Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST
  • Announcing the general availability of the Custom Objects Search API
  • Sunshine Conversations: Announcing Multi-Party Conversations (early access)
  • Introducing role-based permissions for Sunshine custom objects
  • Custom Objects API: Announcing permission settings for agents with custom roles
  • Apple UIWebView deprecation: Impact on Zendesk Unity3D plugin users
  • Announcing a rate limit for the /api/v2/organizations endpoint
  • Announcing General Availability of external_id identifier type in Sunshine Profiles and Events
  • Introducing ZCLI: The Zendesk Command Line Interface - Beta
  • Announcing support for creating webhooks at app installation
  • Paid apps using 100% off coupons no longer require a credit card
  • Announcing Closed Preview Apps
  • [BREAKING]: Changes to ZAF ticketFields Assignee
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