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Developer updates

Announcements and breaking changes for developers

Announcing support for OAuth refresh token grant type and OAuth access and refresh token expirations

Announced on Rollout starts Rollout ends April 30, 2025 April 30, 2025 May 6, 2025 Starting today, customers ...

Edited Apr 30, 2025

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Announcing improvements to User Identities API for trustworthy email verification

Announced on Rollout starts Rollout ends April 3, 2025 April 3, 2025 April 11, 2025 As of today, we’re introd...

Edited Apr 03, 2025

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Announcing support for OAuth 2.0 Client Credentials grant type

Announced on Rollout on March 4, 2025 March 4, 2025 Starting today, Zendesk is adding support for the Client ...

Edited Mar 04, 2025

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Account settings cdn changes

Announced on Rollout starts Rollout ends January 21, 2025 February 24, 2025 February 24, 2025 The "cdn" key i...

Edited Jan 21, 2025

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Announcing the removal of OAuth 2.0 grant types for Support

Announced on Rollout starts Rollout ends August 27, 2024 August 27, 2024 February 17, 2025 In alignment with ...

Edited Nov 01, 2024

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Deprecation of OAuth access token reference path in ZIS

Announced on Rollout starts Rollout ends October 28, 2024 December 5, 2024 December 5, 2024 We’re announcing ...

Edited Oct 25, 2024

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Announcing a URL structure update for the Article Attachments API

Announced on Rollout starts Rollout ends April 2, 2024 July 2, 2024 July 2, 2024 We're announcing an upcoming...

Edited Apr 02, 2024

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Announcing visibility of all macros to admins in the Macros API

Announced on Rollout starts Rollout ends May 11, 2023 June 12, 2023 June 16, 2023 Zendesk is excited to annou...

Edited May 17, 2023

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New limits for offset-based pagination

Announced on Rolling out on (staggered) May 22, 2023 May 20, 2024 - Non EU regions - COMPLETED September 09, 20...

Edited Sep 11, 2024

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Announcing the Agent Availability API EAP

Note: The Agent Availability API EAP has ended. It is now fully supported and available for use by all accounts. See...

Edited Apr 25, 2023

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[BREAKING] ZCLI and ZAT no longer support custom hosts for testing

Unfortunately a breaking change meant that local app testing in ZAT & ZCLI was temporarily unavailable. Our teams wor...

Edited Jan 30, 2023

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Apps Support API: Custom Ticket Statuses

What's changing? As of mid-January 2023, Zendesk officially launched a new ability for admins to create custom ticket...

Edited Jan 20, 2023

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Announcing new bulk APIs for agent availability with omnichannel routing

Phase Announced on Rollout on Phase 1 December 10, 2024 December 10, 2024 Phase 2 March 4, 2025 March 4, 2025 ...

Edited Mar 05, 2025

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Introducing the Redirect Rules API

Announced on Rollout starts Rollout ends October 21, 2024 October 21, 2024 October 21, 2024 Zendesk is excite...

Edited Oct 07, 2024

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Deprecating the Zopim Chat REST API domain

Announced on Rollout starts Rollout ends August 19, 2024 October 29, 2024 May 12, 2025 Starting October 2...

Edited Mar 07, 2025

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Announcing Public API for Media

Announced on Rollout starts Rollout ends August 19, 2024 August 20, 2024 August 20, 2024 Zendesk is excited t...

Edited Aug 19, 2024

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Help Center API - Localized inline attachments

Announced on Rollout starts Rollout ends August 20, 2024 August 20, 2024 August 20, 2024 Inline article attac...

Edited Aug 19, 2024

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[BREAKING] Changing how the Skill-based Routing API works for instance values

Starting September 2, 2024, the Incremental Instance Values Export endpoint will sort based on the "updated_at" times...

Edited Aug 01, 2024

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Announcing custom object trigger events for Zendesk Integration Services (ZIS)

Announced on Rollout starts August 2, 2024 August 2, 2024 We're excited to announce the release of a new feat...

Edited Aug 02, 2024

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Announcing the Account Groups Availability API

Announced on Rollout on June 10, 2024 June 10, 2024 Zendesk is excited to announce the launch of the Zendesk ...

Edited Jun 10, 2024

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Announcing Resource Management APIs for Zendesk Integration Services (ZIS)

Announced on Rollout starts Rollout ends April 9, 2024 April 9, 2024 April 9, 2024 Zendesk is thrilled to a...

Edited Apr 10, 2024

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Announcing API enhancements for custom objects

Announced on Rollout on February 13, 2024 February 13, 2024 Zendesk is pleased to introduce additional API en...

Edited Feb 13, 2024

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Marketplace: Update your Google Analytics ID to continue receiving listing Google Analytics data

Google Analytics 4 is replacing Universal Analytics. On July 1, 2023 all standard Universal Analytics properties will...

Edited Jun 21, 2023

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[BREAKING] Announcing the deprecation and replacement of Status API endpoints

Announced on New API Rollout on Old API Deprecated on March 2, 2023 March 2, 2023 September 1, 2023 Zendesk i...

Edited Mar 02, 2023

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ZIS connections now support more authentication methods

Announced on Rollout on November 29, 2022 November 29, 2022 This announcement includes the following topics...

Edited Nov 29, 2022

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[BREAKING] Changes to Talk Agent Availabilities API Endpoint for Omnichannel Routing customers

Omnichannel Routing (currently in EAP) enables you to direct tickets generated from Zendesk Support email, webform, A...

Edited Oct 07, 2022

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Announcing the removal of end user API endpoints in Support

Announced on Removal March 29, 2022 June 29, 2022 Zendesk is retiring the following end user API endp...

Edited Mar 29, 2022

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Announcing a rate limit for the /api/v2/organizations endpoint

Announced on Rollout on March 30, 2022 May 2, 2022 Zendesk is introducing a rate limit to the Update o...

Edited Jan 11, 2023

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Announcing support for creating webhooks at app installation

Developers can use the new requirements type 'webhooks' in their requirements.json file. These requirements work simi...

Edited Feb 08, 2022

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Introducing new custom role types for administrators

Zendesk has added two new custom role types: administrator and billing administrator. These roles are discoverable in...

Edited Dec 17, 2021

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