This guide describes how certain features and functionality in Zendesk Insights can assist with your obligations under privacy law.
To learn more about meeting your obligations in other Zendesk products, see Complying with Privacy and Data Protection Law in Zendesk products.
In this guide, users can be End-Users or Agents as the terms are defined in the Main Services Agreement.
If you delete a Zendesk user, whose name was previously part of the results of a report that used the Tickets dataset, the following attribute labels now display SCRUBBED instead of the users name:
- The Ticket Submitter Name label of the Ticket Submitter attribute.
- The Ticket Assignee Name label of the Ticket Assignee attribute.
This new behavior replaces the temporary changes made in May 2018. These changes replaced ticket submitter names with the ticket submitter ID in Insights, to protect the privacy of the user.