When emoji is enabled (see Enabling emoji emoticons in ticket comments), you can add emoji to your ticket comments.
There are two ways you can add an emoji to a ticket comment:
- Select an emoji from the emoji window
- Type a combination of characters that renders as a picture in the ticket comment and email notification
To select an emoji to insert in a ticket comment
- For mac, in the ticket comment, press the keys control + command + space.
The emoji window appears for you to select an emoji. - For Windows, in the ticket comment, press the Windows key and the period key.
The emoji window appears for you to select an emoji.
This keyboard shortcut also works for inserting an emoji in a Help Center article.
To type a code to render an emoji in a ticket comment
- In a ticket comment, type the combination of characters for the emoji symbol you'd like to use.
Refer to the Emoji Cheat Sheet for a general reference. All symbols begin with a colon. As you type, an auto-complete reference appears. Zendesk does not support all of the emoji symbols listed in the cheat sheet.
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The emoji is not rendered until you submit the ticket.
- Click Submit to update the ticket.
Your emoji symbols are rendered in the ticket comment.
