Workflow: Remove "Submit a request" link from the help center

Remove the helper

The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.

To remove the helper from your template:

1. In Knowledge admin, click the Customize design icon () in the sidebar
2. From the theme you want to work with, select Customize
3. Select Edit code and open the header.hbs template

4. Remove the following lines from your template:

    {{link 'new_request' class='submit-a-request'}}

   

   <li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>

   

5. Click Save

6. Open the article_page.hbs template and remove this line:

    <div class="article-more-questions">
    {{request_callout}}
    </div>

   
   This line of code controls the link to submit new requests on articles.

7. Click Save

If you remove the signin link, users can't track their requests in the help center. If you want to provide email-only support, see Turn off ticket management in your help center to allow email-only support.