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Why am I seeing Any channel as a ticket channel when building a report?



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Ferran Barneda

Zendesk Employee

Edited Oct 17, 2023


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Has anyone considered how misleading this name is? Why call it "any channel"? Now, any time I build a report for a client, I have to inform them that "any channel" doesn't mean what they'd think it would mean. Why not call it "other channels", "social media" or anything, in fact, that isn't really misleading.

People obviously assume that by ticking the box "any channel" it will show them stats for, well, any channel.

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