Question
I want to make reports in Explore but there are two different options: dashboards and reports. What is the difference between a dashboard and a report?
Answer
In a report, you can use metrics and attributes to visualize data in a single place. A dashboard allows you to showcase multiple reports side by side, or present a whole collection of reports in one place.
For example, if you have a lot of different reports that track agent performance, put them all on the same dashboard, see them side by side, and share them with others.
Both reports and dashboards allow you to adjust what data you're looking at using filters, but filters work differently in dashboards and reports. For more information, see the article: Should I apply filters at the report or dashboard level?
To learn more about reports and dashboards, see these articles: