Information in your Explore reports is synced from your Zendesk products on a schedule. The refresh interval, how often the data is synced, is either daily or hourly, depending on which Suite or Explore plan you have.
- Daily: Explore data updates once a day at midnight in the timezone of the account.
- Hourly: Explore data updates one hour after the most recent update has finished. The update time is randomized within the hour, and in some cases might take up to two hours to complete.
|Suite Enterprise Plus||Hourly|
|Any Support or Sell plan with Explore||Explore Lite||Daily|
Note: If there are no reports or dashboards accessed in Explore for more than 30 days, the data refresh interval is automatically changed to weekly. When at least one report or dashboard is accessed, the data refresh interval is restored to normal. When a scheduled dashboard is sent, it counts as a dashboard being accessed in Explore.