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How do I attach a PDF file to an article?



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Dylan Tragjasi

Zendesk Customer Care

Edited Aug 08, 2024


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23 comments

How do i get the document attached (.doc or .pdf) to display in the browser? Right now, users are required to download the document and save it on their computer in order to view the documents. 

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How do i get the document attached (.doc or .pdf) to display in the browser? Right now, users are required to download the document and save it on their computer in order to view the documents. 

 

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Is it possible to increase the limit of the attachment in the article?

We have a large pdf. document to upload, but 20MB is not enough.

Can you advise anything, please?

 

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I too, would like to display attached documents, such as .pdf and .docx, in the browser. Not having to reformat the content after pasting the content would save so much time.

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Tipene Hughes

Zendesk Developer Advocacy

Hi Allan Vieira,

Thanks for reaching out!

Unfortunately there currently isn't a way to display documents such as .pdf or .docx directly in an article. One work around to this in limited cases could be using an online tool to convert the file to .jpg and then insert the .jpg as an inline image attachment. 

If you'd like this feature to be considered for future iterations, I'd encourage you to create a post in our feedback section where our product teams will have visibility and other users will be able to upvote accordingly. 

https://support.zendesk.com/hc/en-us/community/topics/1260801308530-Feedback-Help-Center-Guide-

Thanks!

Tipene

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Hi,

Is there a way to add "Title" and "Description" to the attachments such as .docx or .pdf in Zendesk guide KB articles?

Thanks.

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Salim Cheurfi

Zendesk Customer Care

Hi Perrana, 
 
At the moment unfortunately we cannot add directly a description and a title to the file in the article settings, but it's a great idea for a feature request, I will suggest posting it on our feedback forum for guide our product teams will have visibility and other users will be able to upvote your post. 
 
Best,
 
 
 

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Hi there,
Some of our articles should offer our customers to download manuals.
Is there a way to attach a file (PDF) inline in articles?

With the default attachment function, the files will be displayed only at the end of an article, which is not useful to us.

Thanks for your help!

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Gabriel Manlapig

Zendesk Customer Care

Hi Onur,

Currently there isn't a way to attach PDFs in articles as an inline attachment, as technically they're a different file from an image file. One work around to this in limited cases could be using an online tool to convert the file to .jpg and then insert the .jpg as an inline image attachment.
 
I've taken a look and found that other users are discussing similar needs here: Embed a PDF in Help Center articles
 
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
 

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Hi Onur,

When you rightclick the attachment under the article, you are able to copy the link which you can use as an inline hyperlink in your article. 

Maybe this solves your wish/problem? 



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there was an attachment added to the help article but it's being redirected to a link 

I'm on the editor page and it's still redirecting to a link. Why is it not opening the doc file instead? What's another way for me to get to the file?
 



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Dane

Zendesk Engineering

Hi Extensiv,

This is currently an expected behavior. One workaround has been provider by our Developer Support in this comment.

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Hi, 

Do I need to edit HTML to display a download link on an article page? I've attached a pdf file on the page, but the link doesn't appear.

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Can we open a PDF which is attached to the article in full screen mode when clicked to open in a new tab?

It should open in Full screen mode with out clicking on the zoom in zoom out.

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Jupete Manitas

Zendesk Customer Care

Hi Sawako, Hi Tanushree, thanks for writing in! 
 
There is no need to edit the HTML in order to display a download link. We made a test by following the article and the PDF is available as a hyperlink PDF file when click it redirected us to another tab, from there you can download the PDF file.  
 

 

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I am able to right-click the attachment under the article and copy the link to be used as an inline hyperlink in your article.  When a user clicks that link, it will open the file in a new tab.  However, after that, I would like to hide the attachment icon at the bottom of the article.  Is there a way to do that?

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By the way, is a 20MB attachment limit just for each attached file or the total size of all files in an article? 

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Audrey Ann Cipriano

Zendesk Customer Care

Hi Kangmei Yang I see you have raised a ticket for this as well, our team will check this for you and get back to you with an update! 

As for the attachment limit, it is 20MB for each attached file :) Thanks!

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How do I change which brand the attachments are uploaded to?

 

Currently when we upload a pdf it goes into our default brand which doesn't have a helpdesk enabled. So if a customer clicks the link to the pdf, they get an error message that the file can't be found.

 

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Paolo

Zendesk Engineering

Hi Curt,
 
To upload a PDF attachment, you need to select which article would you like to upload this specific document, then follow the steps stated in this article. The attachment will be uploaded directly to the article that you choose, and the brand will depend on which brand the article is created at. If you are getting any errors uploading your article, I highly suggest reaching out to our Support Team via our Widget. Reference: Contacting Zendesk Customer Support 
 
Paolo | Technical Support Engineer | Zendesk 

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Wilco van Doorn - thank you , that solved my problem!

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Jupete Manitas 
thank you for your reply.
I'm trying to attach a csv file to one of our support pages.

I successfully uploaded the file that I wanted to attach to the page, but I don't know what to do from here….
I opened “Manage attachments” and clicked “Attached media” after selecting the file, but I couldn't attach it to the page.

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Paolo

Zendesk Engineering

Hi Sawako,
 
After uploading the csv file, make sure to click the save button and Publish the article. After that, you can view the article to see the changes.
 
Best,
Paolo | Technical Support Engineer | Zendesk 

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