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How do I attach a PDF file to an article?

Dylan Tragjasi
  • Edited
Zendesk Customer Care

Question

How do I attach a PDF file to an article?  

Answer

To attach a PDF file to an article, click Article settings in the article editor, then click Upload attachment on the lower right side of the editor.

The file size limit is 20 MB. To remove an attachment, hover your mouse pointer over the attachment and click the X icon.

For more information on editing articles in your Help Center, see this article: Creating and editing articles in the knowledge base

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10 Comments

  • Swift, Jason

    How do i get the document attached (.doc or .pdf) to display in the browser? Right now, users are required to download the document and save it on their computer in order to view the documents. 

    5
  • Genevieve Schofield

    How do i get the document attached (.doc or .pdf) to display in the browser? Right now, users are required to download the document and save it on their computer in order to view the documents. 

     
    2
  • Marina Sopilnyak

    Is it possible to increase the limit of the attachment in the article?

    We have a large pdf. document to upload, but 20MB is not enough.

    Can you advise anything, please?

     
    0
  • Allan Vieira

    I too, would like to display attached documents, such as .pdf and .docx, in the browser. Not having to reformat the content after pasting the content would save so much time.

    1
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Allan Vieira,

    Thanks for reaching out!

    Unfortunately there currently isn't a way to display documents such as .pdf or .docx directly in an article. One work around to this in limited cases could be using an online tool to convert the file to .jpg and then insert the .jpg as an inline image attachment. 

    If you'd like this feature to be considered for future iterations, I'd encourage you to create a post in our feedback section where our product teams will have visibility and other users will be able to upvote accordingly. 

    https://support.zendesk.com/hc/en-us/community/topics/1260801308530-Feedback-Help-Center-Guide-

    Thanks!

    Tipene

    0
  • Prerana Gupta

    Hi,

    Is there a way to add "Title" and "Description" to the attachments such as .docx or .pdf in Zendesk guide KB articles?

    Thanks.

    0
  • Salim Cheurfi
    Zendesk Customer Care
    Hi Perrana, 
     
    At the moment unfortunately we cannot add directly a description and a title to the file in the article settings, but it's a great idea for a feature request, I will suggest posting it on our feedback forum for guide our product teams will have visibility and other users will be able to upvote your post. 
     
    Best,
     
     
     
    0
  • Onur Ogul

    Hi there,
    Some of our articles should offer our customers to download manuals.
    Is there a way to attach a file (PDF) inline in articles?

    With the default attachment function, the files will be displayed only at the end of an article, which is not useful to us.

    Thanks for your help!

    0
  • Gabriel
    Zendesk Customer Care
    Hi Onur,

    Currently there isn't a way to attach PDFs in articles as an inline attachment, as technically they're a different file from an image file. One work around to this in limited cases could be using an online tool to convert the file to .jpg and then insert the .jpg as an inline image attachment.
     
    I've taken a look and found that other users are discussing similar needs here: Embed a PDF in Help Center articles
     
    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
     
    0
  • Wilco van Doorn

    Hi Onur,

    When you rightclick the attachment under the article, you are able to copy the link which you can use as an inline hyperlink in your article. 

    Maybe this solves your wish/problem? 



    0

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