Why do I see "Download failed" when exporting a query in Explore?

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5 Comments

  • Jahn Jerenz Bronilla

    This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. 

    Hope you can provide some sort of solution to this.

    -1
  • Yin, Yue

    Hi team,

    I just want to download last year ticket report,but failed.

    This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. 

    Hope you can provide some sort of solution to this

    0
  • Brandon Tidd
    Community Moderator
    The Humblident Award - 2021

    Hi @...,

    One solution might be to do quarterly data exported to Excel, and then combine the datasets.

    Hope this helps!

    Brandon Tidd

    0
  • Jahn Jerenz Bronilla

    Brandon Tidd - this is the workaround that I am currently doing but we of course want to have the data in one flat file only like what we have in Insights.

    Explore do have a limitation of 50,000 Rows but apparently wont allow you to export it in one go as you need to dissect it in 3 parts.

    Hope ZD Team can find a solution on this one instead of just always saying to build an API.

    0
  • Jahn Jerenz Bronilla

    This is totally frustrating that a simple task can't be done because of this limitation. 

    0

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