What are the Talk trial limitations for agents?
Yes, Talk trials have a few limits, but the functionality is otherwise the same. You can test all Talk features during the trial. See 6 easy steps to trial Zendesk Talk.
These limits apply to your Talk trial:
- Outbound calls are limited to local calls, and each call ends after two minutes
- You can add only one number to a Talk trial account, and you can't delete it. After you purchase Talk, you can add more numbers.
- Each outbound call begins with a message that says it's a trial
- If you test Talk as part of a Zendesk Suite trial, the trial ends after 14 days. If you're already a Zendesk customer and start a Talk trial, it ends after 30 days. At that time, choose a Talk plan to keep your number and continue to use Talk.
- Short message service (SMS) isn't available for Talk trial accounts or sandbox environments. Because of changes in United States telecom regulations, businesses must register for an Application-to-Person 10-digit long code to send and receive texts. Otherwise, carriers block texts. See What is A2P10DLC? Application-to-Person 10-digit long code registration takes six to seven weeks. Because Zendesk Suite trials last 14 days, SMS isn't available in trials. After you subscribe, full SMS functionality is available.
If you plan to subscribe to Zendesk but don't want to use Talk, remove the number to avoid usage costs. See Why was I charged $1 for Talk usage?
Important: Talk trials serve only test purposes and aren't live channels. Don't go live with your Zendesk Talk number, publish it on your website, or share it with customers until you decide it's the right solution for your team.