Can I change my own user role in Zendesk Support?

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5 Comments

  • Rudolph Beaton

    Madison Davis - In my case I am the admin of our Zendesk account and I'm not able to change my own role. Is that intended? I need to be able to update my own permissions as an admin.

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  • Josh
    Zendesk Customer Care
    Hi Rudolph! 
     
    Thank you for messaging us. What Madison means is that another admin has to change your role for you. It is intended that a user cannot change their own role.
     
    Hope this clears up the confusion!
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  • Rudolph Beaton

    Hi Josh,

    This is a problem, though: Our organization only has me as an admin running Zendesk. The Account Owner and our head of IT are also admins in Zendesk, but they should not be bothered by adjusting my account. I believe this is an oversight on Zendesk's end for teams that only have one admin, and I'd request that the feature of an admin changing their own role be added.

    Best,

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  • Josh
    Zendesk Customer Care
    Hi Rudolph,
     
    Thank you for your feedback. I would highly recommend that you post this into our Product Feedback Page where our product managers always check. 
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  • Rudolph Beaton

    Will do!

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