Setting up and using smart links in Sell

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  • Malay Sah

    Hi Sophie,

    Can we use Smart Link to configure SSO(single sign on) for external sites.



  • Austine Hipol

    Hi Malay, Smart Link is just a simple URL link with a possible variable value taken out of a Custom Field in Sell. This link is just opened externally and that's it. We don't believe this even matters as logging in (whether through SSO or in any different method) is controlled by the external app, so Smart Links can't work with SSO.

    Let me know if you have other questions.

    Austine Hipol
    Customer Advocate | Zendesk Sell

    Zendesk Sell CRM
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  • Vasco Duke

    Hi Sophie,

    I followed the article and created successful smart links from my data. It works great from the website but doesn't work from the mobile app. When generating the URL from the mobile app it seems to be adding some additional "%2525" to replace some characters in there. Has anyone run into this problem before?

    Thank you, Vasco.

  • Kaja

    Hi Vasco, thanks for the post. This is something we need to troubleshoot via a ticket as we need some information regarding your account. I have reached out to you already.

    Warm Regards

    Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

  • Admin

    Can we create a smart link to place an order on shopify? 

  • Dane
    Zendesk Engineering
    Hi Admin,
    If the order page has a unique URL ID you can use it as a smart link in Sell.
  • Marc Diepeveen

    Is it possible to use IF THEN ELSE formatting for Smartlinks?
    Meaning that if the custom field is not filled, it will still go to the general website instead of graying it out?

  • Dane
    Zendesk Engineering
    Hi Marc,
    IF THEN ELSE or similar function is not yet supported in smart links.
    Would you mind posting your use case to our Feedback on Sell topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
  • Mario Speck


    @Zendesk Engineering. I understand, that this are "just" links. But to use them, for example, to linkt into a companies backend for ERP or reporting (like in your examples) you really need the ability to "secure" the links. A minimum security could be provided, if one could add custom headers in the definition of the link. With this in place we could add a "token" into the headers and check for the token in the ERP/reporting or other backend system. Without this, I would expose my ERP/Reporting to the world. 

    Maybe you treat this as a feature request.


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