What are my chatbot options with Zendesk?

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13 Comments

  • Jegadeesan gurusamy

    Hi,

    This article says we can use "chat conversations API".

    I subscribed for a suite enterprise account, and i don't have access to the chat conversations API.

    When I raise this to support, they are saying that it's not available for the new accounts!

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  • Gab Guinto
    Zendesk Customer Care
    Hi Jegadeesan,
     
    Yes, most of newly set up accounts are no longer able to access the Chat Conversations API. Similar to what's mentioned here, the recommended path going forward is through Sunshine Conversations.
     
    But, we saw that you have an existing ticket with us about this; we have followed up on the status of your request, and we'll be reaching out to you with an update as soon as possible. Thank you, Jegadeesan!
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  • Tuule

    Hey! The last link in the article is broken (the one to https://support.zendesk.com/hc/en-us/articles/4408833631002-How-do-I-contact-my-Zendesk-account-representative- )

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  • Devan La Spisa
    Zendesk Community Manager

    Hello Tuule

    Appreciate you letting us know about the broken link. We've gone ahead and taken care of this. 

    Best regards.

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  • Ashley

    Do we have to use Zendesk knowledge base articles when building chatbot flows? Can we pull from different sources (ie. brand-owned website, blog, etc..)? 

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  • Viktor Osetrov
    Zendesk Customer Care
    Hello Ashley,

    Yes, you can pull data to the chatbot from different sources (ie. brand-owned websites, blogs, etc..) using the API call step in Flow Builder.

    Hope it helps,
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  • Muhammad Saqib
     

    Muhammad Saqib muhammad.saqib@markaz.app

    Tue, Jul 18, 1:07 PM (1 day ago)
     
     
     
    to Sarah
     
     
     
     
     
    I had an idea come to mind - what if we disallow users from interacting with the Zendesk bot and instead direct them to a live agent? Would Zendesk still charge us for monthly active users (MAUs)? In the post where Zendesk announced their pricing, the author referred to users who interact with the bot. I have included a reference link below for your convenience.
    https://support.zendesk.com/hc/en-us/articles/5352026794010-About-monthly-active-users-for-Zendesk-bots
     
    Also what are the requirements if we use the third party bots?
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  • Mohammad Fararishahbakhshi

    Hi

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  • Vhin

    Hi Zendesk Team, 

    Good day, 

    I would like to ask is possible to use the Viber,WeChat, chatbot inside sandbox for Free without charge? 

    Thank you. 

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  • Hiedi Kysther
    Zendesk Customer Care

    Hi Marvin, 

    If you are referring to Messaging bot, then yes! You should be able to use the messaging bot in your Sandbox account free of charge. Hope this helps! 

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  • Vhin

    Hi Heidi, 

    Good day, 

    I would like to ask if possible to Export all the configuration from Live Suite Professional then Import configuration to Trial Suite Professional vice-versa?

    Thank you. 

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  • Vhin

    Hi Hiedi Kysther,

    Good morning,

    We would like to confirm if it is possible to backup all configuration especially Chat Builder Workflow from existing production account as Suite Professional subscription and restore to Suite Exterprise in case of need for upgrading there existing subscription?

    Would you also provide if there is any guide or method for that.

    Thank you so much. 

     

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Marvin,
     
    I'm afraid this feature is not yet available that would export all of the Admin Center configuration settings. But if you're looking to export content such as business rules, macros, views, etc., you should be able to hit those endpoints and get that information. Again, you'll just have to manually go through our API documentation and find which settings you need to export.
     
    Also, we've searched our articles and documentation to see if there's a way to backup the Chat Builder workflow. At the moment, it has to be recreated manually from your live production instance to your new or trial account, unfortunately.

    I would recommend you to leave Feedback in our Community. Our Teams are frequently looking through the posts in order to get ideas on future additions to the Software. The more a votes a post gets, the higher the chance that the feature will be added in the future. Thank you!
     
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