What are my chatbot options with Zendesk?

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  • Jegadeesan gurusamy


    This article says we can use "chat conversations API".

    I subscribed for a suite enterprise account, and i don't have access to the chat conversations API.

    When I raise this to support, they are saying that it's not available for the new accounts!

  • Gab Guinto
    Zendesk Customer Care
    Hi Jegadeesan,
    Yes, most of newly set up accounts are no longer able to access the Chat Conversations API. Similar to what's mentioned here, the recommended path going forward is through Sunshine Conversations.
    But, we saw that you have an existing ticket with us about this; we have followed up on the status of your request, and we'll be reaching out to you with an update as soon as possible. Thank you, Jegadeesan!
  • Tuule

    Hey! The last link in the article is broken (the one to https://support.zendesk.com/hc/en-us/articles/4408833631002-How-do-I-contact-my-Zendesk-account-representative- )

  • Devan La Spisa
    Zendesk Community Manager

    Hello Tuule

    Appreciate you letting us know about the broken link. We've gone ahead and taken care of this. 

    Best regards.


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