Question
Why does my sandbox subscription not match my production account subscription? Why is my sandbox missing features?
Answer
The subscription on your sandbox matches the subscription you had on your production account when the sandbox was created. If you change your subscription after creating your sandbox, the new subscription won't automatically sync over to your sandbox. To sync your subscription, reset and wipe out your old sandbox to create a new sandbox that has the latest subscription. See how to reset your sandbox in this article: Replacing your sandbox.
A number of features and settings do not copy over to your sandbox account by default. To see a list of which features are copied over, see this article: About Zendesk sandbox environments.
However, Zendesk offers a premium sandbox that allows you to copy over more data from your production account. You can read more about the premium sandboxes in this article: About the premium sandbox.
If you need to configure additional syncing from production to your sandbox, use the REST API to copy data in your production account and create it in your sandbox.
4 Comments
Hello,
Can we push what was created in the sandbox to the production side?
Or do I have to create everything from scratch to the live instance?
Once you're satisfied with the changes you've made in your sandbox, you must reproduce them manually in the production instance. If you need to configure additional syncing from production to your sandbox, you can do so using our REST API. For more information, see Testing changes in your standard sandbox
Ok so does this mean you provide no ability to migrate from sandbox to production? You cant export then import or even?
Please note that, unfortunately, it is not possible to migrate the sandbox into the production instance.
Once you're satisfied with the changes, you must reproduce them manually in the production environment. For more information, please refer to: Working in your sandbox
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