About Zendesk sandbox environments



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Dec 16, 2024


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When will Guide be replicated as part of sandbox? It is impossible to test AI bot capabilities fully without our entire knowledgebase being available in sandbox. Not having this feature is forcing us to test in production, which as expected is causing issues and not providing the best customer experience. Having Guide fully replicated as part of sandbox is a no brainer and hopefully something that will be available ASAP especially with the rollout of the AI package.

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Shawna James

Community Product Feedback Specialist

Hey Morgan thanks so much for your feedback. I would love to point you in the direction of our product feedback forum for Guide where we collect customer product feedback about our Zendesk suite and our PM's monitor reguarly and other community members can weigh in as well. We would grately appreciate you taking the time to provide this information in our forums, here is a template to get you started. Thank you so much for providing your valuable feedback to Zendesk!

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Thanks Shawna. I submitted a post.

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How can I preview and test my web widget - if there is no option to add help center into the sandbox env?

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Destiny

Zendesk Customer Care

Hello Efrat,
 
I appreciate you getting in touch. It seems you're attempting to preview your test web widget using the sandbox environment, but you've run into difficulties as adding a Help Center to your test setup isn't working out.
 
I'd like to confirm that it's indeed possible to create a test Help Center in the sandbox environment that mirrors your production account. I have included a screenshot for your reference.
 

 
Furthermore, if your goal is to test the web widget without setting up a Help Center, you can still accomplish this by using an HTML runner such as jsfiddle or the tryiteditor provided by w3schools.
 
Should you be facing a different problem, please inform me, so we can address and resolve that specific concern directly.

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Jahn

Zendesk LuminaryCommunity Moderator

Hello Jacquelyn Brewer - is there a way to activate the Guide/Help Center for Sandboxes without bugging the account owner? Thank you! 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Jahn 

If you are admin in the Sandbox account, you should be able to activate/deactivate the Help Center - not just the account owner (Deactivating your Help Center)

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Jahn

Zendesk LuminaryCommunity Moderator

HI Dainne Lucena - apparently, not possible as it needs the account owner to enable it.

Also, the URL you provide is just to deactivate active Help Center. 

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

We would love for Guide to be included also as Morgan pointed out above. I upvoted her post which is here in case anyone else would like to also! https://support.zendesk.com/hc/en-us/community/posts/6429630677530-Guide-Production-Instance-Should-be-Available-to-Copy-into-Sandbox 

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Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place.  Is there any workaround for that? 

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