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3 Comments

  • Morgan

    When will Guide be replicated as part of sandbox? It is impossible to test AI bot capabilities fully without our entire knowledgebase being available in sandbox. Not having this feature is forcing us to test in production, which as expected is causing issues and not providing the best customer experience. Having Guide fully replicated as part of sandbox is a no brainer and hopefully something that will be available ASAP especially with the rollout of the AI package.

    4
  • Shawna James
    Community Product Feedback Specialist
    Hey Morgan thanks so much for your feedback. I would love to point you in the direction of our product feedback forum for Guide where we collect customer product feedback about our Zendesk suite and our PM's monitor reguarly and other community members can weigh in as well. We would grately appreciate you taking the time to provide this information in our forums, here is a template to get you started. Thank you so much for providing your valuable feedback to Zendesk!
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  • Morgan

    Thanks Shawna. I submitted a post.

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