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How do I sync my sandbox to match products and add-ons?



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Julio R.

Zendesk Customer Care

Edited Sep 12, 2024


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4 comments

Hello, 

Can we push what was created in the sandbox to the production side?

Or do I have to create everything from scratch to the live instance? 

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Hi Giselle, and welcome to the community!
 
Once you're satisfied with the changes you've made in your sandbox, you must reproduce them manually in the production instance. If you need to configure additional syncing from production to your sandbox, you can do so using our REST API. For more information, see Testing changes in your standard sandbox

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Ok so does this mean you provide no ability to migrate from sandbox to production?  You cant export then import or even?

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Nacho Santana

Zendesk Customer Care

Hello Dave,

Please note that, unfortunately, it is not possible to migrate the sandbox into the production instance.
 
Once you're satisfied with the changes, you must reproduce them manually in the production environment. For more information, please refer to: Working in your sandbox



 

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