How do I add or upload a new greeting for Talk? Can I add a custom wait message while customers are in the queue?
To add a new greeting
- Navigate to Admin Center > Channels > Talk and email > Talk > go to Greetings tab then select Add greeting.
- There are two ways to add a new greeting:
- Upload an existing MP3 or Wav (10MB max) file from your computer.
- Record a new greeting directly in the interface.
For more information about greetings, see this article: Manage outgoing greetings.