What are the customer portal ticket statuses?

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  • Tim G

    Hi Team!

    Out of interest, is there any way to change this to set e.g. 'just mimic the status of the Support Ticket' ? We have some quite technical users / partners who use our portal, and they'd definitely benefit from being able to see the difference between on-hold and open for example. 


  • Josh
    Zendesk Customer Care
    Hi Tim!
    Thank you for messaging us. 
    Currently, help center cannot mimic the support ticket statuses due to system default. What I can suggest is to post this to our Product Feedback Page and specify your use-case as our product managers love to check this.

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