I would like to secure the file attachments sent within tickets to end users with a password. Is this possible?
Yes, you can secure your file attachments with the private attachments feature. This feature requires both a Support and Guide subscription and can only be used if your help center is activated.
When you enable private attachments, end users receive a URL link for file attachments sent to them through a Support ticket. End users will be required to log into the help center to view the file attachment.
For more information and instructions for enabling private attachments, see the article: Enabling attachments in tickets