How do I change the text on the widget button on my website?

Question

How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes to my website?

Answer

Tip: Determine the widget you are using by referencing this article: Which widget do I have with my Zendesk account?

If you have the Support Web Widget (Classic)

You can set the widget button to say Help, Support or Feedback. To select one of those words go to Admin Center > Channels > Classic > Web Widget. Select the widget you want to change, then click on the Style tab. Scroll to the very bottom of the Style tab and here you can select your preferred word for the widget button text from the dropdown menu: Help, Support, or Feedback.

You can also change the Contact form button text in the same place, if your contact form is currently toggled on in the Web Widget (Classic) settings.

Note: Depending on what contact options you have enabled, the text you choose may be overridden by Chat or Call us.

If you would like to place your own custom word or phrase on the widget button, you can use custom code as described in this article: Advanced customization of your Web Widget (Classic).