How do I change the text on the widget button on my website?

Question

How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes to my website?

Answer

Tip: Determine the widget you are using by referencing this article: Which widget do I have with my Zendesk account?

If you have the Support Web Widget (Classic)

You can set the widget button to say "Help" "Support" or "Feedback". To select one of those words go to Admin Center, then navigate to the Web Widget page. Select the widget you want to change and scroll down to Web Widget (Classic) button text. Select your preferred word for the widget button text from the dropdown menu: Help, Support, or Feedback.

You can also change the Contact form button text in the same place, if your contact form is currently toggled on in the Web Widget (Classic) settings.

Note: Depending on what contact options you have enabled, the text you choose may be overridden by "Chat" or "Call us". For more information, visit this article: What text and icon will show on my widget launcher when my customer first loads my website?

If you would like to place your own custom word or phrase on the widget button, you can use custom code as described in this article: Advanced customization of your Web Widget (Classic).

If you have the legacy Chat widget (chat-only or legacy chat)

From the Chat product go to  Settings > Widget > Appearance. Scroll down until you see the settings for Minimized chat button. Here you can type in word or phrase for the Online message and Offline message. 

Note: If you do not see these settings in the Chat product, this means your settings are managed in the Web Widget (Classic) settings in the Support product as described above.