Question
How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes to my website?
Answer
If you have the Support Web Widget (Classic)
You can set the widget button to say Help, Support or Feedback. To select one of those words go to Admin Center > Channels > Classic > Web Widget. Select the widget you want to change, then click on the Style tab. Scroll to the very bottom of the Style tab and here you can select your preferred word for the widget button text from the dropdown menu: Help, Support, or Feedback.
You can also change the Contact form button text in the same place, if your contact form is currently toggled on in the Web Widget (Classic) settings.
Note: Depending on what contact options you have enabled, the text you choose may be overridden by Chat or Call us.
If you would like to place your own custom word or phrase on the widget button, you can use custom code as described in this article: Advanced customization of your Web Widget (Classic).
4 comments
Anderson Passos
Tudo bem? Obrigado por nos contactar, meu nome é Anderson e estou aqui para dar suporte ao seu atendimento.
Estou vendo aqui que o motivo do seu contato é para saber como alterar o botão do seu Widget no seu website, correto?
Para esse tipo de personalização você pode acessar as instruções dos artigos Personalização da aparência de seu widget ou Configuração da aparência do Web Widget. Esses artigos te darão as informações necessárias de como realizar a alteração da aparência do seu widget seja ele de chat ou mensagem.
Espero ter esclarecido a sua dúvida!
Atenciosamente,
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Mariana Ortiz Cordenonsi
Consigo retirar o texto e deixar somente o ícone? obrigada
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Sabra
Hey Aleksej! You can customize the text that is displayed on the Web Widget button using the label setting as mentioned in this article, Customizing Widget text.
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Kim Joanna Juhl
Hi,
Do I need special customizing if I would like change the text that is displayed on the Web Widget button when a customer first comes to my website?
I know that I have a dropdown with three different options (Help, Support, Feedback) but I would like to add a custom text.
Thanks
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