How can I automatically assign all of a requester's tickets to the same agent?
You can automatically assign all of a requester's tickets to the same agent creating a trigger.
To create this trigger
- Tag the user whose tickets need to be auto-assigned with a unique tag in their profile under. You can find the end user on the Customers page in Support.
- Create a new trigger.
Under Meet ALL of the following conditions add these conditions:
- Object > Ticket > Ticket | is | Created
- Object > Ticket > Tags | contains at least one of the following | your_unique_tag
- Under Actions add:
- Object > Ticket > Assignee | your_agent_name
- Click Create.
For other questions regarding assignment issues, see the below articles: