Using the BCC email address for external email messages

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11 Comments

  • Nathan Wreyford

    This feature does not seem to work.  If I copy the link and add as a BCC, it never shows up in Sell.  Please advise.

     

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  • Dave Dyson
    Zendesk Community Manager
    Hi Nathan,
     
    I see you've spoken with our customer care team - I'm monitoring that ticket to ensure you get a response. Thanks for your patience!
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  • Russell King

    As already mentioned this feature doesn't appear to work.  I notice that it says the subject line MUST include FW: or FWD: in the subject line.  Really?

    I tend to (want) to use this feature for copies of internal emails that originated outside of Sell, so you are saying I need to add FW: or FWD: to the subject line as well as the unique link?

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  • Nathan Wreyford

    Is anything being done to look into this issue?  When can we expect a resolution?  

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  • Dane
    Zendesk Engineering
    Hi Nathan, 
     
    Upon checking, you have already submitted a support ticket regarding this concern and is currently being investigated. Please continue to work with the Advocate assigned on Ticket #10448424.
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  • Russell King

    This BCC / FWD feature still isn't working and you've rolled out an update to the Deal record > left margin UI which neither fixes the issue or improves the navigation of the deal record.

    The BCC / FWD feature purposefully states - - -  "To add an outside email to this contact, forward or BCC to:" - - - Yet it does nothing of the sort. 

    Could someone please confirm, by reply to this message, if this is a known bug/issue so I don't waste more time trying to work out if I am doing something wrong.  Thank you.

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  • Nathan Wreyford

    Despite Dane and Dave's suggestions to wait and they will get back with you, they have nothing.  I would guess it is a known bug because now over 2 weeks later, they have done nothing to resolve it and have not given updates.  

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  • Brett Bowser
    Zendesk Community Manager
    Hey Russell and Nathan,

    I Sell team is very much aware of this bug and is working to get a fix pushed out. I wouldn't say they are doing nothing to get this issue resolved as this sort of thing requires troubleshooting and testing before a fix can be pushed out. Rest assured that this is something we are looking into and have no intention of leaving this functionality broken. 
     
    Appreciate you bringing this to our attention and we will be sure to share an update once we have one available.
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  • Nathan Wreyford

    Thank you for the update!  Please keep us informed.  Status of the stasis updates may seem like a waste of time, but they really are helpful.  Thanks!

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  • Brett Bowser
    Zendesk Community Manager
    Absolutely understand where you're coming from and I'll follow up here once I get more information :) Thanks again for your patience!
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  • Angela Falbo

    Has there been any update on this?

    Also, based on this article - even if you use the BCC from the deal card on an email - the activity will still show on all deals associated with the primary contact. Is this correct?

    Is there no way to just show the email on the one deal it's related too, regardless of the contact?

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