How can I format the text of the article with the source code?

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7 Comments

  • Sean Hamelman

    Does guide also support html to embed videos from non supported streaming services (we do not want to upload them to a public platform)?

    2
  • Lisa Sedlak

    The inserting video into articles article sends us here, but there is no source code to show us what to do. 

    0
  • Eric Nelson
    Zendesk Developer Support Team
    Hey Lisa!

    That's a good callout, this page is mainly meant to show you just some of the ways you can leverage html to do things in articles. As there is an extensive amount of ways to embed video's in html, we chose not to include them on this page. If you want to let me know where you're hosting your videos, I can provide an example of how to embed them into your articles. 
    0
  • Terry H.

    Hello ZD, I am trying to add 2 iframes to a Zendesk article, a Google Map, and a client website. In edit mode, the source code displays properly. When saving and publishing, on the front end = no changes. I thought it might take a delay, but no changes. Here is the source code. 

    <p>
      <iframe style="border: 0;" src="https://www.fakeWebsite.com/" width="600" height="550" scrolling="no" allowfullscreen=""></iframe>
    </p>

    <p>
      <iframe style="border: 0;" src="https://www.google.com/maps/embed?anotherFakeWebsite" width="600" height="450" allowfullscreen=""></iframe>
    </p>

    Can you advise? 

    0
  • Eric Nelson
    Zendesk Developer Support Team

    Hey Terry H.

    The iframe is considered an 'unsafe' html attribute so you'll need to turn on the feature 'Display unsafe content' in your help center's general settings. 

    Hope this helps,

    Eric

    0
  • Eric Nelson
    Zendesk Developer Support Team
    Hey 
    0
  • Nancy Morris

    I'm just starting to learn how to build out my KB and am curious about getting videos embedded in the articles. I think I read on a different help page that videos that are on, say, Loom or Vimeo have to be marked "public" - is that correct? I do not want people (who are logging in to the KB) to be able to share or download the video but simply access it within the article itself.

    0

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