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How can I restrict Google from indexing my help center?



Edited Jul 05, 2024


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13 comments

Hello, 

There's some chatter that leads me to believe this might be possible... is there a way to allow search results only for the main help center home page? With the goal being, to not clog up search results with all of our articles, but if someone wanted to search "Company name help center" it could appear? 

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Michael Froeming

Zendesk Customer Care

Hi Daniel,

Here are a couple options:

You can prevent Google from indexing a specific article as mentioned in this article: Preventing Google from indexing a specific article 

Or, you can exclude a Help Center page from being indexed by Google as discussed here: How do I exclude a Help Center page from being indexed by Google 

Best,

Michael Froeming | Senior Customer Advocacy Specialist

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I have added the meta data to the document_head.hbs template. Then, I requested at the URL Inspector on the Google Search Console, the removal of the URL's under "https://mydomain.zendesk.com/hc/", however, after a couple of days the request is still 'processing' on the console and I can still get results when searching for specific articles. We need to remove those search results asap. Do you know how much time this pending request could take to process?

Thanks

Jose

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Is there a specific request to also do this in other search engines like Bing? 
How can we remove the entries that are listed in Bing already? We applied the no-index tag but there are already some entries in the search index off Bing and we need to get them out
Thanks

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Here's a link from Bing on how to block the URL from webmasters:

https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477

"This will prevent the URL from appearing on the search results within 24 hours."

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Brett Bowser

Zendesk Community Manager

Hey Patrick,

I was able to track down the following article that may help point you in the right direction: Content Removal: Report Broken Links or Outdated Cache Pages

I hope this helps!

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How long does it take for the no-index changes to kick in? We added the no-index code in document_head.hbs last week and articles are still showing up in Google search results.

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Sonny

Zendesk Customer Care

Hi Arminder, 
 
If you are still seeing your Help Center being index by Google search, you can try to utilise the Remove URL's feature available in your Google Webmasters Tool account. This feature indicates which page should be removed from the Search Engine Results Pages by Google.

 
You can verify your account with Google Webmasters Tool by adding a meta tag to the Header of the Help Center, as described here. If you wish, you can restrict Google from indexing all the content of your Help Center, by following the steps described in this article: How can I restrict Google from indexing my Help Center?
 
Thank you! 

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Is there a way/code to only exclude specific categories of the help center? Thank you very much! 

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Ivan Miquiabas

Zendesk Customer Care

Hi Elina, 
 
Thanks for reaching out! I believe yes, not specifically categories but a page from your Help center. Please check out this article.
 
 
Hope that helps!  

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Hey @Ivan, thank you for the linked article. Unfortunitelly this is an outdated solution. Google does not allow this anymore.

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This helpcenter article and articles that are linked seem to be all very outdated. Can we get an updated article? 

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Hello,

We're currently using the Zendesk “TEAM” but we really need to add the <meta name="robots" content="noindex" /> to the code of our help center. How is it possible without upgrading for a whole month just to put a small line in the HelpCenter code?

Thanks in advance for your reply.

Kind regards

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