How can I restrict Google from indexing my help center?

Question

How can I restrict Google from indexing my help center?

Answer

If users need to sign in to be able to see your help center, your page should not be indexed by default.

If your help center can be viewed without logging in, add a noindex meta to your theme's code so your articles do not appear in Google searches or any other search engines.

To restrict your public help center:

1. In Knowledge admin, click the Customize design icon () in the sidebar
2. Click the theme you want to edit to open it
3. Click Edit code and select document_head.hbs

4. Enter the following line of code as shown below

   <meta name="robots" content="noindex" />

   

5. Click Publish.

Note: The Google crawler updates your indexing, but also the rest of the internet, in an automated queue. Google handles indexing or unindexing any public page online. After adding the noindex label to your source code, the unindexing process can take months on the Google-end. The length of that process is not influenced by Zendesk and is out-of-scope for Zendesk Support.