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How can I organize incoming tickets when I have multiple support addresses?



Edited Feb 24, 2025


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This link requires me to be authorized, yet I've already successfully logged in https://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger

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Brett Bowser

Zendesk Community Manager

Hey Peter, it looks like that post has since been archived due to the information being outdated. That post was created almost 7 years ago and the product has changed significantly since then. Apologies for the confusion!

I would recommend using our supported Select An Address app which will allow for you to select the email you'd like to reply from in your Support account.

I hope this helps!

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