Release Notes Through 2021-09-03

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  • Ryan Boyer

    Regarding the Zendesk Guide + Gather release (Viewing event is recorded when agent opens an article in the Knowledge section in the Agent Workspace), is this only available if you have the Agent Workspace enabled or will this work with the Knowledge Capture app? In other words, if an agent previews an article in the Knowledge Capture app, is this view being recorded per this release or no?

  • Dave Dyson

    Hi Ryan, this is specific to the Knowledge Panel in the Agent Workspace.

  • R Abuella

    Has there been any updates in regards of Whatsapp and/or Zendesk that may have caused some issues?


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