- Arwa (Theme)
- Arwa is a fully responsive Zendesk® Guide Help Center Theme (templates). It can be used by all kind of organizations -- Technology, Education, Tour & Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.
- Risen (Theme)
- Risen is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. The theme comes with a large parallax image at the back of a floating search box at the centre of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center
- Olive (Theme)
- Olive is a fully responsive theme for Zendesk Guide. It is designed for all types of businesses. A simple Zendesk theme with many features.
- Diabolocom CTI (Support)
- Diabolocom CTI is a 100% cloud-based voice solution for your sales teams and contact centers, natively integrated into Zendesk Support. As a telecom operator, Diabolocom also provides phone numbers and guarantees premium call quality in all countries. Empower your agents with all the information they need in a single interface and a contextual call script to lead the conversation. Get the most out of Zendesk with a feature-rich call solution including IVR, ACD, skills-based routing, CTI, outbound call campaigns with all dialing modes, click to call, call blending, self-service based on all the data held in Zendesk Support, payment over the phone PCI-DSS, call logging & recording, real-time supervision, reporting, and much more!
- FF Confirm FREE (Support)
- FF Confirm Free is a simple app that displays a message to confirm before you update a ticket. The free version displays an advertisement in the confirm box. It is not displayed in the paid version. This app helps prevent you from accidentally sending a public reply when you don't mean to.
- indigo.ai (Chat)
- indigo.ai automates your customers' experience through chatbots and intelligent messaging systems. Create and launch customized chatbots without coding and never answer the same question twice.
- Vonage Contact Center (Sell)
- Vonage Contact Center helps automate as much administration as possible, focussing your salespeople on delivering a personalised, engaging sales pitch. With Vonage Contact Center, agents stay within the for Zendesk Sell solution, keeping vital customer data at their fingertips without needing to open another app.Agents are provided with the tools they need to excel in their role, boosting their satisfaction and retention, safeguarding your talent pool. Single click to dial directly from the Contact or Lead, with no need for the agent to jump around the screen, screen pop customer details based on information found in the IVR, presenting the correct information to the agent at the start of the call, and even quickly create Contacts and Leads in one place, with far fewer clicks for agents.
Web Widget & Web SDK (for Messaging)
- [Messaging] Intro to messaging video has been added to the in-product messaging setup page.
- [Messaging] Fix to the help centre article links which appear on the messaging setup page.
Zendesk Guide + Gather
- Agent Workspace channel in Zendesk Guide: Knowledge Base (default Explore dashboard). The viewing event is recorded when the agent opens an article in the Knowledge in the Agent Workspace.
- Fixed the bug to better display uploaded document image during business verification flow when purchasing a phone number.
Chat and Messaging
[Agent Workspace] - for all the messaging conversations transcripts will now be added as public comments in the ticket, and transcripts can now be public or private using the transcripts settings on chat dashboard . [In EAP - Rolled out to limited customers]
[Agent Workspace] Pre-chat info mismatch warning no longer shows empty fields as mismatches. Learn More
- [Messaging] We have released a new business hours condition feature to Flow Builder. Adding this new step type to your flows enables you to branch automated conversations and respond differently depending on whether you are inside or outside your operating hours, as configured in your Support schedule. Learn more
No Updates to:
- Admin Center
- Sunshine Core